Refund and Exchange Policy

Welcome to Trooshop indiaEcommerce Store!

We want you to be completely satisfied with your purchase. Please read our refund and exchange policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Refunds and Exchanges

• Refunds or exchanges are only applicable to products purchased directly through Trooshop indiaEcommerce Store.

• To be eligible, your item must be unused, in its original packaging, and returned within {{X}} days of delivery.

• Certain items (e.g., digital products, gift cards, personalized items, or items marked as final sale) are non-refundable and non-exchangeable.

2. Refund Process

• To request a refund, please contact us at [your support email] with your order number and reason for return.

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed within {{X}} business days to your original payment method. Processing times may vary depending on your bank or payment provider.

3. Exchanges

• If you received a defective or damaged product, we will gladly exchange it for the same item at no additional cost.

• For size or color exchanges (if applicable), shipping costs may be the customer’s responsibility unless the error was ours.

4. Shipping Returns

• Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.